Refund Policy

1. Refund matrix (quick reference)

2. Subscription refunds

All monthly subscription plans (Starter ₹1,999, Pro ₹4,999, Agency ₹9,999) come with a 14-day money-back guarantee starting from the date of your first payment.

You are eligible for a full refund within 14 days if you have used 5 or fewer analyses. This threshold exists because each analysis consumes real YouTube API quota and AI compute costs that we pay for immediately.

To request a refund within the 14-day window:

• Email pulseroi.officials@gmail.com with subject line: "Refund Request"
• Include your account email and payment reference/transaction ID
• Reason is optional (but helps us improve)
• Refund will be initiated within 3 business days and reach your account in 5-10 business days depending on your bank

3. Credit pack refunds

Credit packs are one-time purchases with different refund windows based on the pack size and usage:

Try Pack (₹499 · 5 credits · 30-day validity)

• Refundable within 7 days if zero credits have been used
• Non-refundable once any credit is consumed

Growth Pack (₹1,499 · 20 credits · 60-day validity)

• Refundable within 7 days if fewer than 3 credits have been used
• Non-refundable if 3 or more credits have been consumed

Campaign Pack (₹3,999 · 60 credits · 90-day validity)

• Refundable within 14 days if fewer than 5 credits have been used
• Non-refundable if 5 or more credits have been consumed

Why the usage-based limits? Each report we generate consumes YouTube API quota and AI provider compute costs that we've already paid for. Once generated, we cannot recover those costs. This policy ensures fairness while still protecting genuine customers who change their mind.

4. Annual plans

Annual subscriptions (billed at a 20% discount vs monthly) follow this refund logic:

• Within first 14 days: Full refund, subject to the 5-analysis fair-use limit above.
• After 14 days: Pro-rated refund calculated as follows:
  • Refund = Annual amount − (months used × equivalent monthly rate) − 20% administrative fee
  • The 20% admin fee covers payment gateway costs, invoice reversal, and processing time.
• Example: You paid ₹19,190 for annual Starter (₹1,599 × 12 with 20% discount). You cancel after 3 months. Pro-rated refund = ₹19,190 − (3 × ₹1,999) − 20% fee = approximately ₹10,554.

5. Enterprise plans

Enterprise plans (starting around ₹19,999/mo) have refund terms defined in your custom agreement. Contact the operator directly at pulseroi.officials@gmail.com for specific terms.

6. Cancellation vs refund — they are different

To cancel without a refund, you can do so anytime from your dashboard settings or by emailing pulseroi.officials@gmail.com.

7. Non-refundable situations

Refunds are NOT provided for:

• Account termination due to violation of our Terms of Service or Acceptable Use policy
• Failure to use the service (didn't log in, forgot about the subscription)
• Change of mind after the 14-day window (for subscriptions) or applicable credit pack window
• Third-party service issues outside our control (YouTube API outages, AI provider downtime, internet issues on your end)
• Currency conversion differences between your bank and our billing currency
• Payment gateway processing fees (retained by Razorpay, not by us)
• Duplicate accounts created to abuse the free trial

We may offer partial refunds or account credits case-by-case for situations such as prolonged service outages exceeding 8 hours, undelivered promised features, or duplicate charges. Contact us to discuss.

8. How refunds are processed

Once approved:

• Refunds are issued to your original payment method only
• Processing time from our side: up to 3 business days to initiate
• Bank processing time: typically 5–10 business days, may vary by bank/UPI provider
• You will receive an email confirmation when the refund is initiated
• Currency conversion losses (if any) are non-refundable
• GST-invoiced refunds will include a credit note as required under CGST Act, 2017

9. Chargebacks

Before filing a chargeback with your bank or card issuer, please contact us first. Most disputes can be resolved directly within 1–2 business days through email communication.

Filing an unwarranted chargeback (where a refund request would have been honoured through normal channels) may result in:

• Immediate account suspension
• Loss of access to all reports and data
• Being blocked from creating future accounts
• Recovery of chargeback fees imposed by the payment gateway

10. Free trial

The 14-day free trial on the Starter plan does not require any payment. If you do not subscribe after the trial ends, no charges are made and no refund is needed. Your trial data (reports, lists) will remain accessible in your dashboard for 30 days after trial expiry unless you upgrade or explicitly delete your account.

11. How to request a refund

You will receive a response within 1–2 business days confirming refund eligibility and initiation timeline.

12. Grievance Officer

If your refund request is not resolved satisfactorily, you may escalate to our Grievance Officer under IT Rules 2021 Rule 3(2) and Consumer Protection Act 2019:

Consumers may also approach appropriate District Consumer Disputes Redressal Commissions under the Consumer Protection Act, 2019 if a satisfactory resolution is not reached.

13. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the effective date of the update — not retroactively to existing purchases. Material changes will be notified via email at least 15 days before taking effect.

This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the CGST Act, 2017. Disputes are subject to the exclusive jurisdiction of the courts at Balrampur, Chhattisgarh.